There are several possibilities for communication during case processing. All these functions are only available from Read mode - not while editing the form.

Share link to this case

By clicking on this menu, Outlook will open a new message where you can add exactly the e-mail addresses you want. The recipient must of course have the right to Better to be able to view the case in reading mode.

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Message to Person responsible for the case

If you click on "Message to person in charge" you can write a message and the email will go to the person responsible for the case. Messages are saved in a log.

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Message to ‘created by’

If you click on "Message to created by" you can write a message and the email goes to the person who reported the case. Messages are saved in a log.

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Send email with content in tab

If you click on the envelope icon, you can send an email with the contents of the case to any email - you can also use the "Copy" field and add a personal message

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