What is an action?
It is a specifically assigned task to achieve an improvement (usually a "child" of a case), with one responsible person and a start and end date (a series of actions can be scheduled over time).
When should actions be used?
Actions can be used during case management to improve a situation, or any user can create a stand-alone action as a general task.
Actions can also be created from many different functions in Manage such as Risk evaluations, Goal management and System calendar