What is an action?

​It is a specifically assigned task to achieve an improvement (usually a "child" of a case), with one responsible person and a start and end date (a series of actions can be scheduled over time).

When should actions be used?

Actions can be used during case management to improve a situation, or any user can create a stand-alone action as a general task.

Actions can also be created from many different functions in Manage such as Risk evaluations, Goal management and System calendar

Create, process and close actions:

Better - Create, Manage, and Close an Action